Finally.
No, I didn't hear back from PTC but I did get help from the salesman that helped us decide to go with Creo.
1st of all the model halves have to be Solidified from the Die Volume menu.
Secondly these solids have to be modified into Cavity Inserts. This turns each die into a .prt.
I never would have figured this out.
Update: Finally at 4:30PM yesterday I received a call from PTC support. Assuming they could resolve the already resolved issue this would be over 32 hours from submission to resolution. I am very fortunate that what I have been working on doesn't have a hard fast deadline; I would have never met it. That is why on 90% of our work we still rely on the old CAD software to get it out the door.